We are now aware that the upgrade from Crestron Home 3.18 to 3.19 can adversely impact the Apple TV driver configuration. The issue has a fairly simple resolution.
If you have not yet upgraded to 3.19 please do the following:
- Using Toolbox/FileManager, an FTP client of your choice, or the Ultamation Apple TV commissioning tool - connect to the Crestron Home processor and extract a copy of the Apple TV licence file.
If using an FTP client, this file is located under /user/Data/ProgData/Ultamation/licence.json
- Update CH to 3.19
- Copy the licence.json file BACK to the original location
- Your Apple TVs should reconnect automatically when the file is restored.
If not, reboot Crestron Home (but this should NOT be necessary)
If you have ALREADY upgraded to 3.19:
- If you have a copy of the licence.json (as recommended in the commissioning documentation), please just go to step 3 above.
- If you do NOT have a copy of the licence.json file you will need to re-pair the Apple TVs using the commissioning tool.
Note: YOU DO NOT NEED TO REMOVE THE APPLE TVs FROM YOUR CRESTRON HOME CONFIGURATION
- Although not strictly necessary, best practice is to remove the "Remote Control" from your Apple TV (under the System menu)
- Re-run the commissioning tool from scratch - since you do not have the licence.json file locally, and the tool will not be able to retrieve it from the processor (it's been removed in the 3.19 upgrade)
- Upload the new licence/pairing file and the Apple TVs will come online.
Ultamation apologises for the inconvenience caused and we are making suitable changes to the Apple TV driver to move the config file to a location that will not be altered by future Crestron Home firmware updates.